Terms and Conditions

Terms and Conditions

Effective date: Jan 12, 2025

Introduction

Welcome to TrueDecks®. The TrueDecks® website (truedecks.com) (the “Site”) is composed of various web pages operated by TrueDecks®, located at 100 W Diamond Ave, Gaithersburg, MD 20877.

By accessing and using our Site and services, you agree to comply with these Terms & Conditions (“Terms”). These Terms govern your use of our website, appointment booking services, SMS notifications, and other interactions with TrueDecks®. Please read these Terms carefully before using our Site or services.

SMS Messaging & Communication Consent

1. TrueDecks® may use SMS messaging to communicate with you regarding appointment confirmations, service updates, job status, follow-ups, and promotional offers.
2. By providing your phone number and opting in, you consent to receive SMS communications from TrueDecks®. Message frequency may vary.
3. You can opt out of SMS messages at any time by replying “STOP” to our messages. Once you opt out, you will no longer receive SMS notifications unless you re-subscribe by signing up again or texting us with the keyword “SUBSCRIBE.”
4. If you experience any issues with our SMS program, reply with “HELP” or contact us at [email protected] or call our office at 240-404-0207.
5. Standard message and data rates may apply for SMS messages sent to or received from us. Check with your wireless provider for details regarding your messaging plan.
6. Wireless carriers are not responsible for delayed or undelivered messages.
7. For more details on how we handle your data, please review our Privacy Policy.

Privacy & Data Collection

Your use of TrueDecks® services is subject to our Privacy Policy, which outlines how we collect, use, and protect your information. By using our Site or services, you agree to our data collection practices.

Age Restrictions

TrueDecks® does not knowingly collect personal information from individuals under the age of 13. If you are under 18, you may use our services only with the permission of a parent or legal guardian.

No Unlawful or Prohibited Use

You agree not to use our Site or services for any unlawful purpose, including but not limited to:

• Violating any applicable laws or regulations.
• Interfering with the functionality or security of the Site.
• Using automated bots, scrapers, or other tools to extract data without our permission.
• Attempting to gain unauthorized access to our systems.

Intellectual Property Rights

All content on our Site, including text, graphics, logos, images, and software, is the property of TrueDecks® or its licensors and is protected by copyright and intellectual property laws. You may not reproduce, distribute, or use our content without prior written permission.

Indemnification

You agree to indemnify, defend, and hold harmless TrueDecks®, its owners, employees, agents, and affiliates from any claims, damages, liabilities, or expenses (including legal fees) arising out of your use of our Site, services, or violation of these Terms.

Arbitration & Dispute Resolution

If any dispute arises between you and TrueDecks® regarding these Terms or our services, we will first attempt to resolve it informally. If a resolution is not reached, the dispute shall be settled by binding arbitration in accordance with the Federal Arbitration Act. The arbitration will be conducted by a neutral arbitrator in Montgomery County, MD.

• You agree that disputes will be resolved on an individual basis, and class actions are not permitted.
• The arbitrator’s decision will be final and enforceable in court.

Limitation of Liability

TrueDecks® provides its services on an “as is” and “as available” basis. We make no warranties, express or implied, regarding the accuracy, reliability, or availability of our services. To the fullest extent permitted by law, TrueDecks® shall not be liable for any direct, indirect, incidental, or consequential damages arising from:

• Use or inability to use our services.
• Delays or disruptions in communication.
• Errors in scheduling, SMS notifications, or service information.

Termination & Access Restrictions

TrueDecks® reserves the right to terminate or suspend access to our services at any time, without notice, if we determine that you have violated these Terms.

Changes to These Terms

TrueDecks® reserves the right to modify or update these Terms at any time. The latest version will always be available on our website. Continued use of our services after changes are made constitutes your acceptance of the revised Terms.

Contact Us

If you have any questions or concerns about these Terms & Conditions, please contact us:

🏢 TrueDecks®
🏢 100 W Diamond Ave, Gaithersburg, MD 20877
📧 [email protected]
📞 240-404-0207