Privacy Policy
Privacy Policy
Effective date: Jan 12, 2025
Introduction
Welcome to TrueDecks®! We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices regarding your personal information, please contact us at cservice@deckmaster-us.com.
When you visit our website www.truedecks.com (the “Website”), and more generally, use any of our services (the “Services”), we appreciate that you trust us with your personal information. We take your privacy very seriously. This privacy notice explains what information we collect, how we use it, and what rights you have in relation to it.
Please read this privacy policy carefully to understand our data handling practices.
What Information Do We Collect?
We collect personal information that you voluntarily provide when you request services from us, book an appointment, or otherwise communicate with us. This includes:
- Personal Information: Name, phone number, email address, and mailing address.
- Service Details: Information related to your project request, such as property details and service preferences.
- Payment Data: If applicable, we collect data necessary to process payments, such as your payment method details.
How Do We Use Your Information?
We use the information we collect for the following business purposes:
- Scheduling and managing service appointments.
- Providing estimates and service-related communications.
- Sending reminders, follow-ups, and promotional messages via text, phone, or email.
- Processing payments and invoicing.
- Responding to customer inquiries and support requests.
- Improving our services based on customer feedback and engagement.
Do We Use Cookies or Tracking Technologies?
We do not use cookies or tracking technologies for advertising purposes. However, we may use essential cookies to enable website functionality and improve user experience.
How Long Do We Keep Your Information?
We retain your personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
How Do We Keep Your Information Safe?
We implement security measures within our CRM and operational systems to protect your personal information from unauthorized access, alteration, or misuse.
Do We Collect Information from Minors?
Our services are intended for individuals over 18 years of age. We do not knowingly collect personal information from minors.
What Are Your Privacy Rights?
You have the right to request access, correction, or deletion of your personal information. To make such a request, please contact us at cservice@deckmaster-us.com.
Do We Update This Policy?
We may update this privacy policy as necessary to reflect changes in our practices. The updated version will be effective immediately upon posting.
How Can You Contact Us About This Policy?
If you have questions or concerns about this privacy policy, you may contact us:
📍 TrueDecks®
📍 100 W Diamond Ave, Gaithersburg, MD 20877
📧 cservice@deckmaster-us.com
📞 240-404-0207
